About

Hey there! I'm James (JC) Zabel — a UX professional based in Charlotte, NC. I hold a BS in Industrial Engineering and an MS in Human Factors Psychology, both from Clemson University (Go Tigers!).

With 10+ years of experience spanning corporate giants and scrappy startups, I've had the chance to work on everything from factory automation to green energy to defense contracting to IoT cloud platforms and consumer electronics.

I'm always looking for a challenge and looking to make a difference — building products that real people actually want to use.

JC Zabel looking out over an alpine lake

Career

2022 – Present

Senior UX Designer → Senior UX Manager

Microsoft

Designing enterprise experiences at scale.

2013 – 2022

UX Lead → Design Manager → Data Science Lead

SnapAV / SnapOne

Built OvrC from scratch. Grew the UX team. Platform scaled to 20MM+ devices.

2012 – 2013

Human Factors Engineer

Lockheed Martin

Defense contracting — human factors for complex systems.

2010 – 2012

UX Engineer

General Electric

Green energy and industrial automation.

2008 – 2010

Engineering Co-op

SSI Schaefer

Factory automation and warehouse systems.

Skills

UX LeadershipProduct StrategyDesign SystemsUser ResearchUsability TestingPrototypingIoT / Connected DevicesEnterprise SaaSMobile DesignData VisualizationDesign ThinkingTeam Building

Contact

Available for freelance projects and interesting opportunities. Let's connect.